The services delivered by Dot Transition are designed to meet specific challenges that your software faces:
24/7 monitoring of your core applications, hardware and overall system performance to ensure system uptime. Support team is immediately alerted when your system crosses the defined thresholds to avoid your server going down, memory reaching capacity or a workstation consistently being overloaded.
- Application monitoring
- Server monitoring
- Network and remote connectivity management
- Event log management
- Backup and recovery
Scheduled updates for security patches, spyware removal, antivirus, spam protections and network security help boost your IT system robustness multi-fold.
We offer 1st, 2nd and 3rd level support services for applications developed by Dot Transition or by any third party vendor. Dot Transition professional services include:
Issue detection, diagnosis, analysis and solution delivery,
Workaround provision & hot fixes
New releases and updates
Service and feature packs delivery
Dot Transition will professionally develop and implement the new application functionality, which may include transformation, migration, and extension of your current application or legacy system to keep it usable and relevant to actual customer’s needs.
3rd-party Application Takeover
Dot Transition carries out complete 3rd party application takeover and maintenance.
Maintenance & Support
Flexible Engagement Models
Depending on project-specific characteristics, we propose 3 major engagement models
Fixed budget and deadline.
Dot Transition covers all project risks.
Time & Materials
Costs on the basis of man hours actually worked, and can be flexibly adjusted to the changing needs for time and resources.
You assemble your team of professionals of required qualification, taking full control over project progress and budget scheme.