Maintenance and Support

We believe that professional maintenance and support is the right way to reduce software system TCO and ensure useful improvements and optimization steps. This is not only about availability of single units and modules it is about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably.

The services delivered by Dot Transition are designed to meet specific challenges that your software faces:

Perfective and corrective maintenance

Dot Transition can enhance, re-engineer or customize your solution, tackling minor and major issues that trouble or hamper system performance and functionality.

Adaptive maintenance

Adaptive maintenance delivered by the Dot Transition’s team ensures that your software and hardware work stably and reliably in the new, altered environment.

Scheduled maintenance

This service enables facilitated updates & releases management to ensure that your system or application stays in line with the latest technology, ahead of competition.

Full Cycle Services

Dot Transition software maintenance services ensure all-round support – from impartial software assessment & consulting to 24/7 IT system maintenance. Dot Transition releases your company’s staff of routine tasks and helps to optimize IT costs.

Out of the Box Technology Expertise

Our dedicated software maintenance team stays in line with the cutting-edge technology tendencies, which ensures maximum uptime of your application and its dynamic compliance with the industry standards.

Seasoned Team

Our team of 70+ professionals with narrow specialization in software maintenance and support is uniquely qualified to solve the most difficult software problems and issues.

Budget Flexibility

Our maintenance and support outsourcing options comprise great flexibility: you pay only for the services you need and when you need them. As your maintenance needs change, Dot Transition offers a wealth of options to switch to.

SERVICES

System Monitoring

24/7 monitoring of your core applications, hardware and overall system performance to ensure system uptime. Support team is immediately alerted when your system crosses the defined thresholds to avoid your server going down, memory reaching capacity or a workstation consistently being overloaded.

  • Application monitoring
  • Server monitoring
  • Network and remote connectivity management
  • Event log management
  • Backup and recovery

Security Audit

Scheduled updates for security patches, spyware removal, antivirus, spam protections and network security help boost your IT system robustness multi-fold.

Application Maintenance

We offer 1st, 2nd and 3rd level support services for applications developed by Dot Transition or by any third party vendor. Dot Transition professional services include:

Issue detection, diagnosis, analysis and solution delivery,
Workaround provision & hot fixes
New releases and updates
Service and feature packs delivery

Application Enhancement

Dot Transition will professionally develop and implement the new application functionality, which may include transformation, migration, and extension of your current application or legacy system to keep it usable and relevant to actual customer’s needs.

3rd-party Application Takeover

Dot Transition carries out complete 3rd party application takeover and maintenance.

Handover

  • Safe knowledge transfer from the current IT team to Dot transition
  • Architecture and code audit
  • Related documentation audit
  • Functional and performance testing and results analysis

Remedy Activities

  • Hot fixes
  • Performance tuning
  • Missed documentation replenishment
  • Improvements planning

Maintenance & Support

  • Online helpdesk and support service
  • Scheduled and on-demand updates
  • Issue tracking and cause removal
  • Backup and recovery

Flexible Engagement Models

Depending on project-specific characteristics, we propose 3 major engagement models

Fixed Price

Fixed budget and deadline.

Dot Transition covers all project risks.

Time & Materials

Costs on the basis of man hours actually worked, and can be flexibly adjusted to the changing needs for time and resources.

Dedicated Team

You assemble your team of professionals of required qualification, taking full control over project progress and budget scheme.